MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
DennisVR
Apr 27, 08:08 AM
I don't understand all the commotion. If Steve wants to know where i'm hanging around in the weekend, he can :rolleyes:
wtmk81
Mar 22, 01:41 PM
Blackberry playbook = The IPad 2 killer - you heard it here first.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
I'd agree with you, but the Playbook is showing up Sunday for a party on Saturday. It had a chance, but I think the late release killed it.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
I'd agree with you, but the Playbook is showing up Sunday for a party on Saturday. It had a chance, but I think the late release killed it.
Orange-DE
Jul 21, 07:10 AM
Will it be possible to plug-in any PC graphics cards into an Intel Mac Pro?
Since Apple uses Intel�s chipsets and bords, including PCI-bound hardware devices such as ethernet and sound, controllers and so on - i don�t belive that intel changed the specifications of f.e. an 945i-chipset just for burning in firmwares instead of BIOSes!?!
Apple - bring the iHome and make us happy :)
Since Apple uses Intel�s chipsets and bords, including PCI-bound hardware devices such as ethernet and sound, controllers and so on - i don�t belive that intel changed the specifications of f.e. an 945i-chipset just for burning in firmwares instead of BIOSes!?!
Apple - bring the iHome and make us happy :)
Chundles
Jul 20, 09:44 AM
Just stating 'I knew that' I just used it as an example. Chundles gets confused easily so I have to make things simple. Hi Chundles :D
You'll keep...:p
You'll keep...:p
bassfingers
Apr 25, 02:14 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)
money grubbers
I agree, Apple is pretty ridiculous at times.
That must be who you meant, since you clearly haven't had time to read the lawsuit yet.
Or do you think all lawsuits are 'money grubbers'?
Hey was probably talking about the money grubbers filing the lawsuit
money grubbers
I agree, Apple is pretty ridiculous at times.
That must be who you meant, since you clearly haven't had time to read the lawsuit yet.
Or do you think all lawsuits are 'money grubbers'?
Hey was probably talking about the money grubbers filing the lawsuit
ergle2
Sep 19, 10:08 PM
Yeah and they werent in Macs, so I didnt care.
Why do you care?
Why do you care?
X2468
Mar 31, 10:11 PM
I hope this silences all the Android trolls that claimed there was no fragmentation.
The moment you decide to issue a blanket statement using the word troll, it reveals your acerbic nature.
The moment you decide to issue a blanket statement using the word troll, it reveals your acerbic nature.
boncellis
Aug 27, 10:19 PM
What about simply rational? It's easy to become excited at the prospect of shiny new merom macs ready to hit store shelves tomorrow or tuesday, but I think that's premature. The rational part of me, which has taken over the part of me that's flipping out excited, says we'll see them within three to four weeks. I know that's disappointing to a lot of people, but if you have read through these posts, and the macforums front page, I think it's easy to surmise that that will be the case.
...
But don't be fooled by my rational side too much. I've already bought a .mac account and a cool new backpack to house my MBP when it finally does ship. I'm about ready to jump out of my skin I'm so excited.:D
Kudos to those optimists, nothing wrong with that. There's nothing really wrong with irrationality in the forum either. ;)
...
But don't be fooled by my rational side too much. I've already bought a .mac account and a cool new backpack to house my MBP when it finally does ship. I'm about ready to jump out of my skin I'm so excited.:D
Kudos to those optimists, nothing wrong with that. There's nothing really wrong with irrationality in the forum either. ;)
BlizzardBomb
Jul 14, 03:40 PM
512MB RAM on low-end and an X1800 Pro on high-end. I must admit, I'm a little disappointed if this is true.
EDIT: MacRumors lists as X1800 Pro, AppleInsider says X1800 GTO.
EDIT: MacRumors lists as X1800 Pro, AppleInsider says X1800 GTO.
blahblah100
Mar 31, 05:27 PM
The amount of people who never bought an Apple product, but will still log-on to blast away at anything Apple is really quite amusing. ;)
The amount of people who never bought a Microsoft product, but will still log-on to blast away at anything Microsoft is really quite amusing. ;)
Unfortunately, it goes both ways.
The amount of people who never bought a Microsoft product, but will still log-on to blast away at anything Microsoft is really quite amusing. ;)
Unfortunately, it goes both ways.
ECUpirate44
Apr 27, 08:13 AM
I think it's kind of cool. How do I see the tracking map before Apple throws out the update :o
vincenz
Apr 11, 11:33 AM
Looks like we'll be waiting in line in the cold instead of the heat. Can't really complain...
Steviejobz
Apr 8, 06:08 AM
The only reason I can think of (and I know nothing down these lines) is to push more revenue into this quarter (the last quarter just ended March 31st). Perhaps BB made their number for the quarter from Jan 1 to Mar 31 and want to get a running start on this current one.
BBY announced earnings on 3/24 - they operate on a different fiscal year so the quarter ended in February.
BBY announced earnings on 3/24 - they operate on a different fiscal year so the quarter ended in February.
kresh
Sep 19, 11:34 AM
The thing is Apple is shooting itself in the foot because it knows that all the Prosumers research enough that they know there is better available. Apple is losing alot of sales by not being prepared. I would think that Apple would get 2nd priority to Dell on shipments so they should have a good stock of C2D.
Where's your proof that Apple is losing a lot of sales by not being prepared?
If everone that ever visited MacRumors got mad and purchased a Dell, that would not be a lot.
Are you just making this up?
Where's your proof that Apple is losing a lot of sales by not being prepared?
If everone that ever visited MacRumors got mad and purchased a Dell, that would not be a lot.
Are you just making this up?
AppliedVisual
Oct 15, 03:47 PM
... hmmm ... i just ordered a mac pro quad 3ghz ... 8 cores would be somehow nicer ;)
.a
The 8-core Mac Pro @ 2.33GHz should be about the same price as the quad-core 2.66GHz. Theoretically, the 8-core 2.66GHz should be about the same price as what you just ordered.
Before you seriously consider canceling, just be sure that your workflow can benefit from the various CPU cores. Very few applications can take advantage of dual-core CPUs, let alone quad-core. In most situations, you need to be running various instances or multiple apps at once that can handle 2 or more threads to benefit from these newer multi-core systems. If you do any 3D animation or heavy rendering, scientific computing, visualization, massive database management/development, etc... You may be a candidate. Depending on your requirements, a quad-core 3GHz may still be the best performing system for you.
.a
The 8-core Mac Pro @ 2.33GHz should be about the same price as the quad-core 2.66GHz. Theoretically, the 8-core 2.66GHz should be about the same price as what you just ordered.
Before you seriously consider canceling, just be sure that your workflow can benefit from the various CPU cores. Very few applications can take advantage of dual-core CPUs, let alone quad-core. In most situations, you need to be running various instances or multiple apps at once that can handle 2 or more threads to benefit from these newer multi-core systems. If you do any 3D animation or heavy rendering, scientific computing, visualization, massive database management/development, etc... You may be a candidate. Depending on your requirements, a quad-core 3GHz may still be the best performing system for you.
THX1139
Aug 20, 12:11 AM
That's okay. No worries. I just get a little defensive when I spend $5000 on a new system, and then see you posting about how it'll be better with Clovertown. But that's my problem I guess. :rolleyes:
Anyway, it's all cool.
Yeah... me too! LOL!! :D
As for Toast and Handbrake performance... well that's all well and cool, but I have little use for those apps on such extreme level. I can't think of an instance where I would run Toast more than once or twice a week. Maybe I should get netflix and build a library of illegal movies?? Nah... I will be using my Macpro for creative work instead. FCP, Motion, Shake, Lightwave, Maya etc... I realize that comparisions with Handbrake and Toast are being made just to show how the cores are utilized, but frankly, I don't give a damn about those apps. They show me nothing. Now if you get into comparing heavy duty Professional apps that take full advantage of all cores at native speeds, then I'm excited. For example, Newtek Lightwave has been announced as UB "very soon". Lightwave is a fully multicore application that should test the strength of the Macpro when it comes to rendering. I'd love to see those benchmarks compared to G5!
Newtek Press Release (http://www.newtek.com/news/releases/08-01-06f.html)
Anyway, it's all cool.
Yeah... me too! LOL!! :D
As for Toast and Handbrake performance... well that's all well and cool, but I have little use for those apps on such extreme level. I can't think of an instance where I would run Toast more than once or twice a week. Maybe I should get netflix and build a library of illegal movies?? Nah... I will be using my Macpro for creative work instead. FCP, Motion, Shake, Lightwave, Maya etc... I realize that comparisions with Handbrake and Toast are being made just to show how the cores are utilized, but frankly, I don't give a damn about those apps. They show me nothing. Now if you get into comparing heavy duty Professional apps that take full advantage of all cores at native speeds, then I'm excited. For example, Newtek Lightwave has been announced as UB "very soon". Lightwave is a fully multicore application that should test the strength of the Macpro when it comes to rendering. I'd love to see those benchmarks compared to G5!
Newtek Press Release (http://www.newtek.com/news/releases/08-01-06f.html)
Lord Blackadder
Mar 22, 06:58 PM
What I'm asking is, does it justify the action that we're taking?
That, I'm not sold on.
I'm willing to accept the current level of US involvment, provided it is short-term and really is part of a broader coalition with UN backing. Whether it turns out to be justified depends on subsequent events.
That, I'm not sold on.
I'm willing to accept the current level of US involvment, provided it is short-term and really is part of a broader coalition with UN backing. Whether it turns out to be justified depends on subsequent events.
Reach
Sep 19, 11:17 AM
- 2 CPU cores compared to 1 CPU core
- Radically greater FSB bandwidth
- PC2-5300 DDR2 memory compared to PC2-4200 DDR2
- PCIe 16x for graphics controller compared to AGP 8x
- Improved graphics controller with more VRAM
- Dedicated 1.5 Gbps SATA for hard disk compared to UATA-100
- ExpressCard/34 (has PCIe 1x and USB 2.0) compared to CardBus
- MagSafe power connector
- Built-in iSight camera
- etc.
The ExpressCard alone allows high-speed adapters to external SATA, FireWire, Fibre Channel, etc. devices. It allows for some interesting flexibility that never existed with the PowerBooks.
It still LOOKS (practically) the same as my 3 year old Powerbook did, that's the problem for many I think. :) Not that it should be a problem, because it looks great, but Apple has improved/changed great design before, so we kind of expect them to continue that tradition.
Anyway, it can continue to look the same, my 3 year old one is already sold, so I just want Apple to let me order a new one. :) A NEW one, with C2D that is, not a "new" one that was announced quite some time ago.
- Radically greater FSB bandwidth
- PC2-5300 DDR2 memory compared to PC2-4200 DDR2
- PCIe 16x for graphics controller compared to AGP 8x
- Improved graphics controller with more VRAM
- Dedicated 1.5 Gbps SATA for hard disk compared to UATA-100
- ExpressCard/34 (has PCIe 1x and USB 2.0) compared to CardBus
- MagSafe power connector
- Built-in iSight camera
- etc.
The ExpressCard alone allows high-speed adapters to external SATA, FireWire, Fibre Channel, etc. devices. It allows for some interesting flexibility that never existed with the PowerBooks.
It still LOOKS (practically) the same as my 3 year old Powerbook did, that's the problem for many I think. :) Not that it should be a problem, because it looks great, but Apple has improved/changed great design before, so we kind of expect them to continue that tradition.
Anyway, it can continue to look the same, my 3 year old one is already sold, so I just want Apple to let me order a new one. :) A NEW one, with C2D that is, not a "new" one that was announced quite some time ago.
neko girl
Mar 3, 11:12 PM
Invalid because it endorses something that could cause the collapse of society
This is true because you say it's true?
This is true because you say it's true?
kdarling
Apr 20, 09:17 AM
The key thing here from Apple's standpoint is "Trade Dress".
No one will ever confuse a Samsung F700 with an iPhone. Now way. No how.
However the Galaxy devices are so close to Apple's products in appearance and design, it's very hard to tell them apart. THAT is the problem.
It's ony a problem if the customer can't tell the Samsung is not an Apple device at point of sale.
As for the tablets, I think it'd be pretty hard to confuse a Tab with an iPad, or think that the Tab is made by Apple.
As for the phones, who knows. I have a Fascinate (Verizon Galaxy) and the stock live koi pond wallpaper kind of gives it away, but then I know that Apple doesn't allow that. The big "Samsung" printed on the front is also a major cue.
In either case, Apple could have to come up with proof that normal consumers are actually confused between the products.
Why are you always anti-apple in every
other thread?
When you bash him instead of giving arguments, you lost already. Too many immature kids around here crying "troll" instead of using their brain.
Samsung has no honor.
It seems their problem is that they had access to Apple's design and so were able to copy more closely than is usually the case with Apple competitors.
That's a silly accusation. Why would Apple give Samsung access to their design? They buy parts from them, not cases or software.
The iPhone has been out for years. Plenty of time for Samsung to adopt rounded corners without having any secret info.
Now, if the Galaxy had looked like an iPhone 4.... :)
No one will ever confuse a Samsung F700 with an iPhone. Now way. No how.
However the Galaxy devices are so close to Apple's products in appearance and design, it's very hard to tell them apart. THAT is the problem.
It's ony a problem if the customer can't tell the Samsung is not an Apple device at point of sale.
As for the tablets, I think it'd be pretty hard to confuse a Tab with an iPad, or think that the Tab is made by Apple.
As for the phones, who knows. I have a Fascinate (Verizon Galaxy) and the stock live koi pond wallpaper kind of gives it away, but then I know that Apple doesn't allow that. The big "Samsung" printed on the front is also a major cue.
In either case, Apple could have to come up with proof that normal consumers are actually confused between the products.
Why are you always anti-apple in every
other thread?
When you bash him instead of giving arguments, you lost already. Too many immature kids around here crying "troll" instead of using their brain.
Samsung has no honor.
It seems their problem is that they had access to Apple's design and so were able to copy more closely than is usually the case with Apple competitors.
That's a silly accusation. Why would Apple give Samsung access to their design? They buy parts from them, not cases or software.
The iPhone has been out for years. Plenty of time for Samsung to adopt rounded corners without having any secret info.
Now, if the Galaxy had looked like an iPhone 4.... :)
MacRumors
Apr 7, 10:16 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com/2011/04/07/apple-pulling-ipad-2-from-best-buy/)
CrunchGear reports (http://www.crunchgear.com/2011/04/07/rumor-ipad-2-mishandling-gets-best-buy-blacklisted-by-apple/) that BestBuy may have stepped into some trouble with Apple due its handling of iPad 2 sales:A reader who works at Best Buy just told us that there�s been a bit of a misunderstanding between the electronics retailer and Apple. Apparently, Best Buy was holding off on selling the iPad 2s it had in stock, telling customers there weren�t any when in fact they had just reached their quota of sales for the day.According to CrunchGear, Tim Cook is involved in ongoing negotiations about the issue. Meanwhile TUAW posts (http://www.tuaw.com/2011/04/07/rumor-apple-no-longer-allows-best-buy-to-sell-the-ipad-2/) a very similar account from another anonymous tipster: He claims that until further notice, the mammoth electronics retailer has had all stock except demo units pulled.
Article Link: Apple Pulling iPad 2 from Best Buy? (http://www.macrumors.com/2011/04/07/apple-pulling-ipad-2-from-best-buy/)
CrunchGear reports (http://www.crunchgear.com/2011/04/07/rumor-ipad-2-mishandling-gets-best-buy-blacklisted-by-apple/) that BestBuy may have stepped into some trouble with Apple due its handling of iPad 2 sales:A reader who works at Best Buy just told us that there�s been a bit of a misunderstanding between the electronics retailer and Apple. Apparently, Best Buy was holding off on selling the iPad 2s it had in stock, telling customers there weren�t any when in fact they had just reached their quota of sales for the day.According to CrunchGear, Tim Cook is involved in ongoing negotiations about the issue. Meanwhile TUAW posts (http://www.tuaw.com/2011/04/07/rumor-apple-no-longer-allows-best-buy-to-sell-the-ipad-2/) a very similar account from another anonymous tipster: He claims that until further notice, the mammoth electronics retailer has had all stock except demo units pulled.
Article Link: Apple Pulling iPad 2 from Best Buy? (http://www.macrumors.com/2011/04/07/apple-pulling-ipad-2-from-best-buy/)
HyperZboy
Apr 6, 08:30 PM
I'm getting tired of Apple Mac's being INTEL's BIATCH!
Integrated graphics on a laptop costing THAT MUCH? PLEASE!
Steve Jobs should threaten to switch to AMD/ATI solutions even if just for leverage with Intel to get discreet graphics chips in these machines.
If this is true, this is a pathetic technology compromise in my opinion.
Integrated graphics on a laptop costing THAT MUCH? PLEASE!
Steve Jobs should threaten to switch to AMD/ATI solutions even if just for leverage with Intel to get discreet graphics chips in these machines.
If this is true, this is a pathetic technology compromise in my opinion.
Multimedia
Aug 17, 12:01 PM
when cs 3 comes out, which will be sometime in the spring of 2007 according to macworld magazine, the mac pro will be "hands down" the best machine across the board on "all" benchmarks concerning adobe software
let's hope we get cs 3 sooner rather than later in 2007 because i would hate to wait until late march
pc world, september issue, mentioned amd's plan for a quad core processor in 2007 and if that happens, some pc box will be faster than our best xeon powered machines...that is, he he, unless we get that quad core K8L amd with their 4x4 motherboard architecture which would enable a desktop to run two quads for a total of 8 amd cores (but the price of such a machine will debut at a very high price and probably won't directly compete with the mac pro)
but for now, apple has the best pro desktop machine dollar for dollar that i have seen and with cs 3 next year, it will be a designer's dream machine better than anything out there in its price range...at least for a few months ;)I think Apple will add a Dual Clovertown processor option to the Mac Pro BTO page as soon as they can get them. I'm thinking it will be about a $1k option - Minus Two Woodcrests Plus Two Clovertowns = about $1k I thiink.Um....that's why intel has quad core chips coming out...starting in *2006*
On the Xeon side, Clovertown, on the consumer side, Kentsfield. Sometime in the first half of 2007 I believe we'll see Tigerton, which will be an even more formidable quad core xeon, capable of more than 2 processor configurations- so if apple gets a 3 socket logic board, or a 4 socket one, we could have 12 or 16 cores.I'll settle for Dual Clovertown or perhaps a Quad Tigerton - if it's only $2k more - when Leopard ships on board next Spring. :)
So I'm thinking the Dual Clovertown OctoCore will cost about $4,000 plus ram and the Sixteen Core Tigerton Setup about $6,000 plus ram. Is that a fair guess?
let's hope we get cs 3 sooner rather than later in 2007 because i would hate to wait until late march
pc world, september issue, mentioned amd's plan for a quad core processor in 2007 and if that happens, some pc box will be faster than our best xeon powered machines...that is, he he, unless we get that quad core K8L amd with their 4x4 motherboard architecture which would enable a desktop to run two quads for a total of 8 amd cores (but the price of such a machine will debut at a very high price and probably won't directly compete with the mac pro)
but for now, apple has the best pro desktop machine dollar for dollar that i have seen and with cs 3 next year, it will be a designer's dream machine better than anything out there in its price range...at least for a few months ;)I think Apple will add a Dual Clovertown processor option to the Mac Pro BTO page as soon as they can get them. I'm thinking it will be about a $1k option - Minus Two Woodcrests Plus Two Clovertowns = about $1k I thiink.Um....that's why intel has quad core chips coming out...starting in *2006*
On the Xeon side, Clovertown, on the consumer side, Kentsfield. Sometime in the first half of 2007 I believe we'll see Tigerton, which will be an even more formidable quad core xeon, capable of more than 2 processor configurations- so if apple gets a 3 socket logic board, or a 4 socket one, we could have 12 or 16 cores.I'll settle for Dual Clovertown or perhaps a Quad Tigerton - if it's only $2k more - when Leopard ships on board next Spring. :)
So I'm thinking the Dual Clovertown OctoCore will cost about $4,000 plus ram and the Sixteen Core Tigerton Setup about $6,000 plus ram. Is that a fair guess?
